We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we would ask you to return it to us within 30 days of receipt and we will issue you with a full refund after we receive the products.
Our return address is:-
The Lemon Tree Candle Company,
13 Victoria Avenue, Llanidloes, Powys, SY18 6AS
You can always contact us for any return question at email@example.com
Faulty Products and Damages
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct any mistake made.
Please email us at firstname.lastname@example.org with the following:-
- Photographs of the packaging and product
- Order number
You must pay the return postal cost. We recommend using a "signed for" service to guarantee proof of delivery back into our warehouse. We will not refund any items lost in the post or not delivered to us.
Make sure your items are securely wrapped, it is your responsibility to ensure returned items are resalable.
Allow up to one week upon return of goods for funds to be credited to your original method of payment (minus any original shipping costs) or an exchange made.
Products given as a gift can only be returned by the original purchaser.
When You will receive your refund
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.
If you are not satisfied with your purchase or you change your mind, you can request a return or exchange within thirty (30) days of purchase if the product is in the original condition and packaging.
By original condition we mean that there are no scratches or marks on the product and that the product packaging has not been opened, used or damaged and the product is in a re-saleable condition.
Please note that unless a manufacturing defect is present, we cannot accept returns of candles that have been lit.