FAQ

Frequently Asked Questions

What wax do you use?

We use 100% Natural wax in all our candles and melts and it is a Rapeseed and coconut blend specifically.

How long will my order take to arrive?

All items are shipped as soon as possible and are sent via Royal Mail 48 untracked mail and should be with you within 48 hours of despatch. You will receive an email as soon as your order has been despatched.

We also offer a 'Local Delivery' service which those within a 10 mile radius of Chester can choose at checkout and is charged at £2. If you are eligible for that then that option will appear in the checkout once you have entered your address.

You will receive an email as soon as your order is despatched which should give a good indication of when your order will arrive.

We send out all orders as soon as possible and usually within a day. We send all orders out via Royal Mail 48 which should therefore mean it arrives with you within 2 working days. We are happy to send your order out on a special delivery service if required, just message or email us with your request.

How much is shipping?

We charge the following for our orders:-

Any order valued at £4 or under at just £1.

Orders valued from £4.01 to £11.99 will be charged at £2.00

Orders valued from £12 to £31.99 will be charged at £3.50

Delivery over £32 order value is FREE

We also offer a first class upgrade too in the checkout which is around £1 extra per order and will be sent on the Royal Mail First class service and should arrive with you within 24 hours of despatch.

What countries do you ship your products to?

Unfortunately for various reasons we only currently ship to the UK.

What’s the best way to burn one of your candles?

The first time you burn your candle, burn it until the entire surface is liquid and this will help the candle burn down smoothly. If you burn your candle for approximately 4 hours and then trim your wick to 0.5cms, that will keep your candle burning perfectly.

Can I become a stockist?

If you’re interested in becoming a stockist, please send us an email to hello@lemontreecandles.co.uk and someone will be in touch within 24 hours.

Can I return an Item?

Of course you can, we will accept returns from anybody who has changed their mind within the 14 days of purchase and returns the items in an unused condition. Please get in touch with us if you have any concerns whatsoever and we will be happy to help

 Are products 100% handmade?

Yes, we hand pour everything in our range in small batches to ensure the quality of each product. 

If you have any further questions then please do not hesitate to email or message us and we will get back to you as soon as we can. Please feel free to send a Whatsapp message to 0782 104 8716 too