FAQ
Frequently Asked Questions
What wax do you use?
We use 100% Natural wax in all our candles and melts and it is a coconut blend specifically.
How long will my order take to arrive?
All items are shipped as soon as possible and are sent via Royal Mail 48 untracked mail and should be with you within 48 hours of despatch. You will receive an email as soon as your order has been despatched.
We also offer a 'Local Delivery' service which those within a 10 mile radius of Chester can choose at checkout and is charged at £2. If you are eligible for that then that option will appear in the checkout once you have entered your address.
You will receive an email as soon as your order is despatched which should give a good indication of when your order will arrive.
We send out all orders as soon as possible and usually within a day. We send all orders out via Royal Mail 48 which should therefore mean it arrives with you within 2 working days. We are happy to send your order out on a special delivery service if required, just message or email us with your request.
How much is shipping?
We charge the following for our orders:-
Orders valued from £0.01 to £11.99 will be charged at £2.50
Orders valued from £12 to £29.99 will be charged at £3.50
Delivery over £30 order value is FREE
We also offer a first class upgrade too in the checkout which is around £1 extra per order and will be sent on the Royal Mail First class service and should arrive with you within 24 hours of despatch.
What countries do you ship your products to?
Unfortunately for various reasons we only currently ship to the UK.
What’s the best way to burn one of your candles?
The first time you burn your candle, burn it until the entire surface is liquid and this will help the candle burn down smoothly. If you burn your candle for approximately 4 hours and then trim your wick to 0.5cms, that will keep your candle burning perfectly.
Can I become a stockist?
If you’re interested in becoming a stockist, please send us an email to hello@lemontreecandles.co.uk and someone will be in touch within 24 hours.
Can I return an Item?
Of course you can, we will accept returns from anybody who has changed their mind within the 14 days of purchase and returns the items in an unused condition. Please get in touch with us if you have any concerns whatsoever and we will be happy to help
Are products 100% handmade?
Yes, we hand pour everything in our range in small batches to ensure the quality of each product.
If you have any further questions then please do not hesitate to email or message us and we will get back to you as soon as we can. Please feel free to send a Whatsapp message to 0782 104 8716 too
How Long Will One Wax Melt Last in Terms of Hours?
The longevity of a wax melt's scent, often referred to as its burn time, is influenced by several factors, including the quality of wax and oil used, and how the melts are maintained. Placing wax melts away from areas with fast airflow, such as open windows or doors, can help preserve their fragrance. Additionally, keeping them away from heat sources prevents them from melting too quickly. While using multiple tea lights can enhance the scent throw, it also causes the wax to melt faster. Generally, a Lemon Tree Candle wax melt can last a minimum of 8 hours, with some scents, like Mint & Rhubarb and Lemon Lavender, lasting even longer.
How Many Times Can I Reuse Wax Melts?
The number of times you can reuse a wax melt depends on the duration of each use. Typically, after 8-10 hours of cumulative use, the wax melt will lose its fragrance. You can melt it for a few hours at a time, let it solidify, and then reuse it until the scent dissipates. Using multiple wax melts can extend the total fragrance time. For example, using two melts simultaneously can provide 16-20 hours of aroma. For tealight burners, it's recommended to burn the melts for 4-8 hours, while electric burners can go up to 10 hours at a time. However, prolonged burning will exhaust the scent faster.
What Type of Wax Is Typically Used in Wax Melts?
We use 100% coconut wax in our products but there are many different types of wax available on the market. beeswax, soy and wax containing paraffin are just a few that are used. None of our products contain paraffin or parabens
How Do I Choose the Best Wax Melt Warmer for My Needs?
Choosing a wax melt warmer involves considering safety, convenience, and design. Safety features like automatic shut-off capabilities and timers are crucial. Electric warmers are convenient and safe, using electricity to melt the wax, while tealight warmers use a tealight candle and are preferred for their ambiance. The intensity of the heat source, whether a light bulb or heating plate, should be sufficient to melt the wax without burning it too quickly. Additionally, the material and design should complement your interior décor. Ceramic and glass warmers are aesthetically pleasing, while metal warmers are durable. Finally, consider the size and capacity of the warmer to suit your space and usage needs.
Is There a Difference Between Wax Melts and Candles in Terms of Fragrance Release?
The fragrance release from wax melts and candles is similar as both rely on the surface area of the melted wax pool. However, wax melts typically release fragrance faster than candles because they melt quicker. Wax melts also allow for more frequent scent changes, preventing scent fatigue. Additionally, the aroma from wax melts often lingers in the air longer after melting. This makes wax melts a convenient option for those who enjoy experimenting with different scents and want a quick, strong fragrance release.
What Are the Tricks to Storing Wax Melts?
Store wax melts in a cool, dry place away from direct sunlight to prevent them from softening, melting, or losing their colour and scent. If you wish to change scents before the wax melt is fully used, let it cool and solidify. Then, gently heat the wax just enough to soften it and remove it from the burner. Store the solidified wax in a sealed container for future use. Proper storage ensures your wax melts retain their fragrance and appearance over time.
What Safety Precautions Should I Take While Using Wax Melts?
Ensure your wax melt warmer is out of reach of children and pets to avoid choking hazards and burns. Keep the warmer away from loose fabrics like curtains or bedding to prevent fire risks. Use a warmer designed specifically for wax melts, not a candle warmer or hot plate, as these can overheat and pose a fire hazard. Never leave an electric wax melter unattended, and limit burning time to 4 hours to prevent overheating. If melted wax contacts skin, it can cause burns, so avoid moving the warmer while the wax is liquid. Test wax melts for allergies on a small skin area before extensive use.
Can I Mix Different Fragrances of Wax Melts?
Mixing different wax melt fragrances, known as mixology, allows you to create unique scent combinations. Be careful not to overfill the burner's bowl to prevent overflow. You can control the intensity of the aroma by adjusting the amount of each wax melt. To mix, simply place your chosen wax melts into the burner, trim if necessary, and enjoy your custom scent. This method lets you experiment and find new favourite combinations.
How Can I Clean My Wax Melt Warmer After Use?
To clean your wax melt warmer, first ensure the wax is solidified. Light the tealight or turn on the warmer for about 30 seconds to soften the wax slightly. Gently remove the wax disc and wipe the bowl with a kitchen towel or cotton wool pad to remove any residue. This prevents scent crossover and prepares the warmer for the next use. Regular cleaning ensures optimal performance and maintains the integrity of your fragrance.
How Do I Change Wax Melt Fragrances?
Once your wax melt no longer releases fragrance, let it cool and solidify. Then, warm the wax slightly to soften it and remove it from the burner. Wipe the warmer bowl clean with a kitchen towel or cotton wool pad to remove any residual wax. This prevents scent crossover. When ready to use a new wax melt, place it in the clean warmer and light a tealight or turn on the electric warmer. This process ensures a fresh, strong fragrance with each new wax melt.
Is There a Correct Way to Burn Candles?
To burn a candle correctly, place it on a flat surface and trim the wick to 3-5mm before each use. Burn the candle for 2-4 hours each time to allow the wax to melt to the edge of the container, preventing tunnelling. Keep the candle free of dust and debris by covering it when not in use. If tunnelling occurs, wrap the candle top in aluminium foil with a hole in the centre and burn it until the wax evens out. Avoid drafts to ensure an even burn and maximise fragrance throw. These practices extend the candle's life and maintain a consistent scent.
What Are the Safety Precautions to Take While Burning Candles?
To safely burn candles, place them on a stable, heat-resistant surface. Never leave a candle unattended and keep it out of reach of children and pets. Avoid placing candles near drafts, open windows, or fans, and keep them away from flammable materials such as cushions, curtains, and bedding. Maintain a distance of at least 10 cm between burning candles to prevent hazards. Don’t place candles under shelves, as the heat can damage surfaces above. Ensure there is at least a meter of space between a candle and any overhead surface. Always extinguish candles before moving them to prevent hot wax spills. Keep debris out of the wax pool to avoid flaring.
How Can I Maximise the Scent Throw of a Candle?
To enhance a candles' scent throw, regularly trim the wick to 1/4 inch and remove any debris from the wax pool. Burn the candle for 2-4 hours at a time, ensuring the wax melts to the jar's edge to avoid tunnelling and ensure an even burn. If you need to extinguish the candle before the wax reaches the edges, use a foil lid with a hole around the wick on the next burn to help the wax melt evenly. Covering your candle when not in use helps maintain its fragrance throw and keeps it free from dust. Using the candle lid provided can be particularly effective.
How Do You Prevent Tunnelling in Candles?
To prevent tunnelling, burn your candle for at least 2-4 hours until the melted wax reaches the edge of the jar. This ensures an even burn and maximises scent throw. Tunnelling occurs when the initial burn is too short, causing the wax to melt only in the centre. If tunnelling has started, wrap aluminium foil around the top of the candle jar, leaving an opening in the centre, and burn the candle for a couple of hours until the wax evens out. This method helps the wax to melt all the way to the edges, correcting the tunnel.
How Can I Recycle or Repurpose Used Candle Jars?
You can repurpose old candle jars as new candle containers, plant pots, or decorative vases. After the candle is finished, clean out the jar by pouring hot water to remove remaining wax. If you don’t want to repurpose, recycle the glass jars through household recycling collections or take them to a local bottle bank. The variety of shapes and sizes makes candle jars versatile for various creative uses.
Should I Buy Different Scented Candles for Different Spaces in My Home?
Yes, different scented candles can enhance the atmosphere in various rooms. Light, fresh scents can make small rooms feel larger, while heavier, woody fragrances create a cosy ambiance in larger spaces. Using different scents prevents you from getting too accustomed to one fragrance, maintaining a strong scent perception. Candles can be used year-round to create different moods and atmospheres, irrespective of the season.
Why Invest in Expensive Candles When There Are Cheaper Options?
Investing in expensive candles often means better quality wax, wicks, and a higher fragrance load, leading to a smoother, longer burn with a stronger scent. Cheaper candles might use low-quality paraffin wax that emits harmful toxins. Lemon Tree candles, for instance, use a blend o coconut wax, offering a clean burn and excellent fragrance throw. While some brands may charge more for the brand name, many higher-priced candles provide superior performance and aesthetics, making them a worthwhile investment.
What Type of Wax Is Used in the Candles?
Lemon Tree Candle Company candles are made from coconut wax, known for being clean-burning and providing a great scent throw. Coconut burns slowly and smoothly, while also enhancing the fragrance. Many candles use paraffin wax, a petroleum by-product, which can release toxins when burned. Beeswax is another option, offering a clean burn but is less sustainable and more expensive.
How Long Does a Candle Last?
Our scented candles can burn for up to 60 hours when burned correctly to avoid tunnelling. Burn times vary depending on the candles' size and the hours we claim is the minimum amount of fragrance time you'll receive.
What Are Reed Diffusers and How Do They Work?
A reed diffuser is a popular home fragrance product that disperses aromatic oils into the air using natural reed sticks. Unlike candles, reed diffusers require no flame or electricity, making them a safe and maintenance-free way to infuse any room with a delightful, long-lasting scent. The reeds absorb the fragrant oil from a bottle and release the scent slowly and evenly over time, ensuring continuous aroma for weeks. Perfect for enhancing the ambiance of your home, reed diffusers come in various scents to suit your personal preferences and we over nearly 50 different ones. Discover our range of high-quality reed diffusers made with natural ingredients and essential oils for a clean, consistent fragrance experience that last for more than 8 weeks. At the Lemon Tree Candle company we make all of ours with the maximum allowable fragrance to ensure that you get the longest lasting diffusers on the market.
Are Reed Diffusers Refillable?
Yes, reed diffusers can be refilled. The Lemon Tree Candle Company offers refills in various fragrances along with replacement reeds. To refill, remove the diffuser's top, pour in the refill oil, and insert new reeds. This process refreshes the scent and extends the diffuser's life. The reeds we supply are the very best available to ensure that you get the most out of our diffusers.
How Do I Choose a Good Quality Reed Diffuser?
Select reed diffusers from reputable brands with positive reviews. Lemon Tree Candle diffusers are prepared by us ensuring that reeds do not clog and the fragrance remains consistent. High-quality diffusers have a strong fragrance throw and long-lasting performance. They last for at least 2 months and often longer depending upon the room they are put in
Can I Reuse the Reeds?
Reeds can be reused if the same fragrance oil is used, but they may lose effectiveness over time. It is recommended to replace reeds when refilling to maintain maximum fragrance. Fresh reeds are essential when switching scents to avoid mixing aromas.
How Do I Maximise the Scent Throw of My Reed Diffuser?
To enhance the scent throw, use more reeds in the diffuser. The more reeds immersed, the stronger the fragrance. Place the diffuser in smaller rooms for a more concentrated scent. In larger spaces, the scent may be weaker.
How Long Do Reed Diffusers Last?
The lifespan of a reed diffuser depends on the environment. Our diffusers last up to 12 weeks, but this can vary with the number of reeds used and the room’s humidity. Reed diffusers are most effective in small to medium-sized rooms, with the fragrance contained by keeping windows and doors closed.
How Do I Choose a Scent That Complements My Room?
Choose scents that set the desired mood for each room. For a calm atmosphere, use lavender; for energy, choose fresh citrus or floral scents; and for a cosy vibe, opt for woody or smoky notes. Light, fresh fragrances make rooms feel larger, while heavier scents create a smaller, cozy feel. Select scents you enjoy to feel comfortable and relaxed.
How Often Should I Flip the Reeds in a Reed Diffuser?
Lemon Tree reeds are designed to provide a constant fragrance without needing frequent flipping. For an extra burst of scent, you can flip the reeds once a day, but it’s generally not necessary. We supply high quality reeds with all our diffusers to ensure that you get the very most out of our handmade diffusers.
Can I Mix Different Oils in My Reed Diffuser?
Mixing different oils in a reed diffuser is not recommended. Stick to one fragrance oil to ensure compatibility and avoid potential issues. Mixing oils can lead to clogged reeds and inconsistent scents.